This Refund Policy explains how refunds are handled for travel services booked or arranged through Vonage Travels. Because flights, hotels, tours, transfers and other travel products are supplied by independent third-party providers, refund eligibility is primarily governed by the fare rules, cancellation terms and conditions of the relevant supplier.
Eligibility for refunds
A refund may be available when the applicable airline, hotel, tour operator or other travel supplier permits a cancellation or refund under the terms attached to your booking. Some fares, promotional rates, deposits, service components or special offers may be partially refundable or completely non-refundable.
Cancellation charges and deductions
Where a refund is permitted, the amount returned may be reduced by airline or supplier cancellation charges, fare differences, taxes or fees that are not refundable, payment processing costs where legally permitted, and any Vonage Travels service or booking fee that was clearly disclosed as non-refundable before purchase.
How to request a refund
To request cancellation or a refund, contact Vonage Travels as soon as possible and provide your booking reference, traveller name and relevant travel details. A request is not considered approved until we confirm the applicable supplier rules and any charges that may apply.
Refund processing time
Approved refunds are processed after the relevant supplier releases the refundable amount to us or confirms that the refund can be issued. Processing times vary by airline, hotel, payment provider and bank. Once a refund is initiated, the time required for it to appear in your account is controlled by the payment network and your financial institution.
Razorpay and online payments
When a payment was made through Razorpay or another online payment gateway, an approved refund will normally be returned through the original payment method wherever technically possible. Payment gateway processing time is separate from Vonage Travels' internal handling time.
Supplier cancellations or schedule changes
If an airline, hotel or other supplier cancels or materially changes a confirmed service, any available refund, credit, rebooking or alternative arrangement will be subject to that supplier's policy. Vonage Travels will assist with the available options but cannot guarantee a cash refund where the supplier offers only a credit, rescheduling option or other remedy.
No-show and unused services
Failure to check in, arrive on time, use a confirmed service or obtain required travel documents may result in the booking being treated as a no-show. No-show bookings and partially used travel services are generally non-refundable unless the relevant supplier rules specifically provide otherwise.
Contact us
For refund or cancellation assistance, email vonage.travels@gmail.com or call +91 85588 55837. Please include your booking reference so we can review the applicable terms.