Vonage Travels provides travel booking and planning services. Most documents associated with your booking are delivered digitally rather than through physical shipping.
Digital delivery
Electronic tickets, booking confirmations, hotel vouchers, itineraries, invoices and other travel documents may be delivered by email, WhatsApp or another electronic method agreed with you. Customers are responsible for providing accurate contact information and checking the documents promptly after receipt.
Delivery timing
Booking documents are generally sent after payment has been received, the relevant supplier has confirmed the reservation and any required traveller information has been provided. Some confirmations may take longer when they depend on manual supplier approval, ticket issuance, visa-related processing or other third-party action.
Physical shipping
Vonage Travels does not ordinarily ship physical products. If a particular booking includes physical documents or another item that must be couriered, the delivery method, estimated timeline, address requirements and any applicable courier charges will be communicated separately before dispatch.
Incorrect email, phone number or delivery details
Please ensure that your email address, mobile number and any physical delivery address are accurate. Vonage Travels is not responsible for delays caused by incorrect or incomplete customer-provided contact details, although we will make reasonable efforts to resend digital documents once corrected information is supplied.
Supplier-issued documents
Certain tickets, vouchers or confirmations are generated directly by airlines, hotels or other travel suppliers. Delivery may therefore depend on their systems and processing times. We will assist if a confirmed document has not been received within a reasonable period.
Contact us
If you have not received an expected booking document or need delivery assistance, email vonage.travels@gmail.com or call +91 85588 55837.